Scaling Up with Ease: How a Virginia Clinic Handles 800+ Patients Monthly Using eCareMD

Client Background

The client is a renowned primary care facility in Virginia, in the southeastern region of the USA. The facility serves a diverse patient population suffering from chronic conditions and who have had a recent hospitalization. The facility consists of qualified healthcare professionals, certified medical assistants, nurse practitioners, etc.

The facility manages 800+ patients monthly and has gained a significant reputation for its medical expertise, enhanced care delivery, and willingness to obtain expected patient health outcomes.

Business Challenges

Due to its widespread popularity and increased patient satisfaction rate, the client observed a higher inflow of patients seeking treatment. This puts a strain on the healthcare professionals, as the team is relatively small.

Some of the challenges faced by the client are:

1. Inadequate Staff to Handle the Increased Workload of Managing Chronic Patients

The client was using EHR software to manage patients and deliver care to them. The software lacked automated functionalities, so healthcare professionals needed to perform most of the activities manually, like patient registration, care plan assignment, manual time tracking, and code assignment. This consumption of manual time and effort has put a strain on healthcare professionals and restricted them from delivering enhanced care and getting involved with patients.

2. Tasks Overlapping

Managing a patient with chronic conditions requires various activities to be performed. This becomes difficult when there is a large patient count and a small team of healthcare professionals. Due to this, the tasks get overlapped and delayed, and the patient won't receive the treatment on time, which leads to dissatisfaction and disengagement with treatment.

3. Burnout Among Care team Members & Unexpected Patient Health Outcomes

Due to the manual and repetitive administrative tasks, healthcare professionals experience burnout and aren't motivated to deliver enhanced care to patients. As a result, it affects the patient's health outcomes and the disengagement of patients with treatment plans.

Solution

The client was fed up with these challenges and was looking for software that streamlined the practice workflows, automated the tasks, and enabled the healthcare professionals to deliver enhanced care. Hence, the client approached Medarch Inc. for eCareMD software because of its advanced, cutting-edge technological features.

Our team of business analysts took multiple calls with the client to understand their requirements after the team demonstrated the eCareMD software to the client and implemented it in practice after getting their approval.

Solution Highlights

There are various features the eCareMD software comprises; some of the key features that address the client’s challenges are:

1. Automated Administrative Functionalities



The eCareMD software’s features, such as automated time tracking, bulk patient onboarding through CSV files, and patient import from EHR, have significantly resolved the challenge of excessive time consumption and manual efforts. Moreover, features like inviting bulk patients within seconds significantly eliminated healthcare professionals' manual tasks and enabled them to engage more with patients and deliver enhanced care.

2. Efficient Task Management

eCareMD’s task management feature addressed the overlapping tasks and associated delays. It enabled healthcare professionals to assign tasks to their care team members for the patient. This task assignment feature helped healthcare professionals track the tasks to be completed on time. Hence, the delays in care were eliminated, improving patient health outcomes and satisfaction.

3. Streamlined Care Plan Management & Enhanced Communication Channels

eCareMD streamlined care plan management with pre-built, condition-specific templates, simplifying assignments and ensuring personalized, effective care plans. The software also supports regular reviews and updates to maintain its relevance.

Its robust communication features, including two-way calling, messaging, and real-time chat, enabled seamless interactions between healthcare professionals and patients, boosting engagement, addressing concerns promptly, and enhancing treatment adherence.

Value Delivered

1. Increased Efficiency in Administrative Tasks

Automated features like time tracking, bulk patient onboarding, and streamlined patient invitations reduced manual workload by 60%, enabling healthcare professionals to focus more on patient care.

2. Enhanced Task Management & Timely Care Delivery

With efficient task assignment and tracking, overlapping and delayed tasks were eliminated, ensuring timely care delivery and improved patient satisfaction rates.

3. Reduced Burnout Among Healthcare Professionals

By automating repetitive administrative processes, eCareMD relieved care team members from manual tasks, reducing burnout and improving staff motivation and productivity.

4. Improved Patient Engagement & Treatment Adherence

Robust communication channels, including real-time chat, two-way calling, and messaging, facilitated seamless patient-provider interactions, resulting in higher patient engagement and better adherence to treatment plans.